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VGK Lighting Return Policy
The following items may be returned for a refund: - Merchandise that has not been removed from its original packing. - Defective merchandise. - Merchandise that was not shipped correctly. - Merchandise that has not been installed. ** Light bulbs and any special order items cannot be returned**
- A 30% restocking fee will be charged on all returned merchandise, unless defective, deducting any shipping and handling costs.
If free shipping was applied to your original order it may be deducted from your return credit with a minimum deduction of $10 or the Original Shipping cost we paid to our manufacturer to ship directly to you. - All requests for returns must be submitted to VGK Lighting. - Returns require prior authorization (in the form of a RGA number) that can be requested by
E-mailing email@example.com .
Be sure to include a description of the items you would like to return, the original order number and the reason for return in your message. VGK Lighting will issue instructions for shipping and an RGA number authorizing the return. We cannot accept returns without an RGA, so be sure to contact us before sending anything back. Once RGA number is issued to you-Items must be returned within 10 days or you will not receive any credit for your return.
To receive a refund all returned merchandise must be in resalable condition, free from scratches and defects. Items must be in the ORIGINAL manufacturer packaging.
*** The items must be returned within 15 days of their delivery.
We are unable to accept returns on custom modifications, such as track heads with extensions, or on any special order item (any item or style not listed on our website).
We recommend items be returned via UPS or insured parcel post for proof of delivery, you will be credited all reasonable and customary freight charges relevant to that item if product is defective, or the wrong item was shipped.
You can also cancel non-shipped items. To cancel an order that has not yet shipped please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return.